Privacy Policy

1. Who we are

Holistic Agent is a sub-brand of Uncover SEO, operated by Sanjeeb Basnet. Our contact email is sanjeeb@uncoverseo.com. We are based in the United Kingdom.

2. What data we collect

We collect the following data:

• Account data: email address, business name, website URL, and industry when you sign up.
• Conversation data: messages exchanged between website visitors and your AI agents.
• Knowledge base data: documents you upload to train your agents.
• Usage data: message counts, token usage, and analytics.
• Payment data: processed securely via Stripe. We never store card details.

3. How we use your data

We use your data to:

• Provide and improve our AI agent services.
• Process payments and manage subscriptions.
• Send transactional emails (account confirmations, usage alerts).
• Generate anonymised usage analytics.

We do not sell your data. We do not use your data to train AI models.

4. Third-party services

We use the following third-party services:

• Supabase (database and authentication) — EU data hosting
• Anthropic (AI language model) — for powering agent conversations
• Stripe (payments) — PCI-compliant payment processing
• Vercel (hosting) — application hosting and delivery

5. Data retention

We retain your data for as long as your account is active. If you delete your account, we will delete your data within 30 days. Backup copies may persist for up to 90 days.

6. Your rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data
• Restrict processing
• Data portability
• Object to processing

To exercise any of these rights, email us at sanjeeb@uncoverseo.com.

7. Cookies

We use essential cookies only, required for authentication and session management. We do not use tracking or advertising cookies.

8. Contact

For any privacy-related questions, contact us at sanjeeb@uncoverseo.com.